Woman takes lottery operators to court after £1million ‘jackpot’ went unpaid

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A woman is taking the company running the lottery to court over a £1million ‘jackpot’ she was not paid out. But Camelot says Joan Parker-Grennan never won the award.

Joan was said to be delighted when she found out she had a winning online scratch card on a £20m online spectacular game in 2015. She was even happier to see she had landed a million.

However, when the 53-year-old contacted Camelot to claim her winnings, they told her there had been a ‘technical issue’ which meant the game was showing numbers in the wrong boxes. This meant she only won £10.

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After years of wrangling with the company – fined millions last month over separate technical glitches on its mobile app – furious company accountant Joan launched a lawsuit in 2021. Her lawyers are now set to sue Camelot in the High Court.

Joan, who lives with husband Dave, 60, in Boston, Lincolnshire, said: ‘My solicitors have already offered them the option of settling down and paying £700,000, £800,000 or £900,000. They took the game offline one day after I made the claim. They told me in an email that it was a problem.

Camelot ran the National Lottery for 28 years but was told last month it was losing it to a Czech company. He claims that the software behaved “incorrectly” during Joan’s “victory”.

In the game, the top row of numbers matched those below. Joan tied two 15s for a ten but also two ones for a million. Last month, Camelot was fined £3.15million by the Gambling Commission for technical issues on its mobile app.

First 20,000 users were told that their winning tickets were losing tickets when they scanned a QR code, then a separate issue affected 22,000 players who bought single tickets but got two and were charged for both. Joan’s claim for £1million relates to ‘money due under a consumer contract between the parties and/or damages for breach of a consumer contract’.

She plays with ideas of what she would do with winnings. She said: “I would like a kitchen island and we could invest, but we are more likely to spend it helping others.” Camelot said the incident was linked to “a very small number of National Lottery players who had a problem playing the spectacular £20m online instant win game, linked to the display game animation.

“The outcome of each National Lottery instant win game is predetermined at the time of purchase, and the animation is purely for entertainment purposes. “The game had been on sale for less than 12 hours when we first became aware of the problem and immediately disabled it. There is a hearing in June but a trial date has not yet been set.

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